FAQ
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Refund
Refunds are typically processed within 5-7 business days after we receive your returned item. The timing may vary based on your payment method.
Yes! We offer a 30-day money-back guarantee for most items. Items must be unused, in original packaging, and accompanied by a proof of purchase.
No restocking fees apply for standard returns. However, customized or final-sale items may incur fees as specified in product descriptions.
Delivery
Standard delivery takes 3-5 business days domestically. Express options (1-2 days) are available at checkout for an additional fee.
Yes! International shipping is available to over 100 countries. Delivery times vary by destination (7-14 business days on average).
Absolutely. Once your order ships, you’ll receive a tracking number via email to monitor real-time delivery updates.
Shipping & Returns
Initiate a return via your account dashboard, print the prepaid label, and ship the item back within 30 days. See our Returns Policy for details.
We provide free return shipping for defective/wrong items. For other returns, a small fee may apply based on your location.
Contact us within 48 hours with photos of the damage. We’ll arrange a replacement or refund immediately.
Payment
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and select regional options.
Yes! All transactions are encrypted with SSL technology. We never store full card details on our servers.
Common reasons include insufficient funds, incorrect CVV, or bank security blocks. Contact your bank or try an alternate payment method.
